Anthem Inc. Virginia Jobs

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Anthem, Inc. Cloud Technologist - Amazon Web Services ( AWS ) Contact Centers in Norfolk, Virginia


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision.  At Anthem, Inc.,  it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will  drive the future of health care .  

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Cloud Technologist - Amazon Web Services ( AWS ) Contact Centers

The Cloud Technologist - Amazon Web Services ( AWS ) Contact Centers is responsible for full delivery of end to end system development and maintenance on medium Enterprise wide technology platforms.

Primary duties may include but are not limited to.

  • Be responsible for the planning, implementation, and growth of the AWS cloud infrastructure

  • Play a lead role in influencing the department and team on cloud strategy.

  • Work as a technical leader helping customers architect scalable, highly available application solutions that leverage cloud services.

  • Determine the best technologies and software to fit a solution and define standard patterns for cloud enablement

  • Build, release, and manage the configuration of all production systems

  • Manage a continuous integration and deployment methodology for server-based technologies

  • Ensure necessary system security by using best in class cloud security solutions

  • Stay current with new technology options and vendor products, evaluating which ones would be a good fit for the company

  • Perform proof of concepts and evaluate new Cloud technologies and services.

  • Implement continuous integration/continuous delivery (CI/CD) pipelines when necessary

  • Recommend process and architecture improvements

  • Troubleshoot the system and solve problems across all platform and application domains

  • Understanding of the software development lifecycle and concepts such as Agile, SAFE, scrum, CI/CD, and DevOps, working in a multiple cloud environment

  • Experience designing and building web environments on AWS, including working with services like EC2, ELB, RDS, Lambda and S3

  • Experience using monitoring solutions like CloudWatch and Splunk

  • An understanding of writing Infrastructure-as-Code, using tools like CloudFormation or Terraform

  • Experience with Conversational AI and Machine Learning in the contact center including predictive engagement, self-service bots, and virtual agent assistants.

  • Experience in designing and implementing complex multi-channel inbound/outbound contact center technology solutions in very large enterprise environments

  • Design, development, deployment, and support of the full spectrum of contact center technology solutions, including:

  • self-service,

  • omni-channel, multi-modal,

  • routing,

  • computer-telephony integration (CTI),

  • agent desktop integration with CRM vendors such as Microsoft Dynamics, Salesforce, and/or Pegasystems,

  • Predictive dialing and proactive notification

  • Deep and relevant contact center infrastructure and contact center as a service (CCaaS) applications, including premise-based and cloud-based solutions from vendors like Genesys, NICE inContact, Five9, Avaya, and others

  • Experience with voice and data networking, VOIP, TDM, and SIP circuit design considerations, as well as knowledge of communications protocols and codecs such as WebRTC, G711, and G729

  • Experience developing solutions using Amazon Connect, Pinpoint, Lex, Lambda, Cloudfront, Cloudwatch and other AWS Machine Learning services

  • Experience and expertise building integrations across SSO / AD, CRM, Case management, WFM and other related contact center solutions

  • Experience with software development using one or more development or scripting languages (e.g. Java, Python, Node.js, PowerShell, C#)

  • Experience using and leveraging APIs in a voice and data environment. Experience with APIGEE desirable


  • 10+ years of overall experience, to include a minimum of 5+ years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry

  • 3+ years project experience architecting, building, and supporting cloud-based solutions on AWS

  • Bachelor's Degree in Computer Science, Engineering or equivalent work experience

    Preferred Qualifications:

  • Applicable AWS cloud and development certifications

  • TOGAF or other enterprise architecture training and certification

  • Current or previous proven experience and hands-on as a successful senior solution architect with prior experience as a software engineer and/or cloud engineer

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS57474-Norfolk-Norfolk