Anthem Inc. Virginia Jobs

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Anthem, Inc. Process Expert Sr - IngenioRx Medicaid Ops in Norfolk, Virginia


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision . At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Process Expert Sr – IngenioRx Medicaid Ops – PS51633

Location: Virginia preferred; will consider additional IngenioRX locations.

*This position is eligible to work from home.

Supports the Pharmacy Encounters department within the IngenioRx Medicaid Operations team by participating in project and process work.

Primary duties may include, but are not limited to:

  • Researches pharmacy encounter data flow and data quality problems and system irregularities; develops, tests, presents process improvement solutions in support of the required completeness, timeliness, and accuracy metrics in each state; develops and leads project plans and communicates project status; provides process direction and decision making for all minor and major project work; supports other process experts on the team.

  • May perform duties as a lead when involved with enterprise wide initiatives/projects.


  • BA/BS degree; minimum 8 years’ experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, Encounters, customer service, enrollment and billing) with the ability to analyze workflows, processes, supporting systems and procedures and identifying improvements; or any combination of education and experience, which would provide an equivalent background.

  • Proficiency in SQL, Excel, PowerPoint.

  • Experience with data analysis.

  • Experience with data visualization tools.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

    Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at

    An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS51633