Anthem Inc. Virginia Jobs

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Anthem, Inc. Director Workforce Management-Service Expert in Reston, Virginia


SHIFT: Day Job

SCHEDULE: Full-time


Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

The Director Workforce Management-Service Expert is responsible for strategic direction and tactical leadership within Workforce Management to initiate, implement and effectively manage advanced workforce planning, optimization practices and methodology across Anthem Contact Centers.

Primary duties may include, but are not limited to:

  • Directs development and execution of organizational forecasts and capacity planning.

  • Partners with Anthem stakeholders to ensure workforce budgets are in place to meet forecasted customer needs and contractual commitments.

  • Conducts operational review meetings to review forecast and performance variance;

  • Provides proactive analysis, presentations, and strategic recommendations for driving business improvements.

  • Sponsors integrated workforce support, driving standardization of processes, scale and efficiency in the workforce management.

  • Creates criteria for WFM evaluation systems, evaluate effectiveness of existing and proposed workforce management activities.

  • Ensures that effective technology solutions are utilized consistently.

  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.


  • Requires a BS/BA in business, statistics or a related field and a minimum of 5 years direct management in workforce management to include a minimum 5 years experience of service center experience; or any combination of education and experience which would provide an equivalent background.

  • 10 years in Workforce Management is highly preferred.

  • People management and ability to manage multiple, complex, on-going tasks and projects strongly preferred.

  • Ability to travel strongly preferred.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

    The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

    Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

    REQNUMBER: PS65783-Virginia