Anthem, Inc. ServiceNow Engineer in Reston, Virginia
SHIFT: Day Job
Job Title: ServiceNow Engineer Location : Atlanta preferred but open to other cities and states. This position will be remote.
Be part of an extraordinary team We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
The ServiceNow Engineer is a key member of the ServiceNow team and is responsible for the overall design of the application. The platform architect is a technical leader who documents the overall platform design, helps to analyze new requirements, and maps business requirements to systems/technical requirements. The Platform Architect ensures the ServiceNow platform alignment with business strategy. Possesses knowledge of the ServiceNow applications and how they are used across the enterprise. Performs analysis and research of ServiceNow system. Reviews detailed business and technical requirements in order to recommend technical solutions.
Primary duties may include, but are not limited to:
Provides second level engineering design functions.
Develops complex solutions from business requirements and architectural specifications; provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
Creates presentations and seeks IT management's approval and acceptance of significant replacements or reconfigurations of major business systems serving a business unit or location.
Creates and maintains a detailed view of the existing architecture.
Provides consultative technical leadership to the platform team, project teams, and vendor partners.
Directs the construction of architecture components (e.g., data architecture, application architecture, technical architecture).
Consults with application leaders to verify applications/technology conform to architecture standards.
Sets vendor strategy and direction; oversees adherence.
Designs and engineers comprehensive technical solutions based on business requirements and defined technology standards; works with architecture to update technology direction and strategy.
Resolves technical escalations, including responding to defects
Assists in migrating configuration across instances. Validates the application functionality built by developer(s) and the system administrator prior to promoting configuration into production
Determines which integration method(s) will be used, integration directionality, and attributes.
Confirms the technical design and integration requirements with various systems to support processes that require data exchange.
Ensures the instance is secure and hardened as needed (Access controls, Edge Encryption, etc.)
Requires an BA/BS degree in Information Technology, Computer Science or related field of study
Minimum of 8 years’ experience in information systems, computer networking, telecommunications, systems development and management;
Significant experience with multiple technical and business disciplines required;
Or any combination of education and experience, which would provide an equivalent background.
Requires 5+ years of relevant experience in designing or developing ServiceNow solutions across multiple products: ITSM, ITOM, ITBM, SAM, GRC/IRM, SecOps, CSM, HRSD, Portal etc.
Hands-on ServiceNow implementation experience required
Requires ability to locate and read server system logs.
Experience with WMI, WMI queries and with PowerShell and scripting.
Attained at least two higher level / advanced ServiceNow product certifications
Ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions
General understand of Window Server operating system. Ability to start, stop, restart and troubleshoot windows services.
Understanding of system resource utilization, troubleshooting and resolution of system processes, tasks, and threads.
Familiarity with network connectivity, protocols, ports.
Identify and modify related server configuration parameters
Run system commands to determine connectivity or modify configuration parameters.
Manage server settings, read and configure system registry.
Knowledge and understanding of ServiceNow MID Servers – installation, configuration, troubleshooting, logging.
Knowledge of ServiceNow Discovery or other infrastructure discovery tools, protocols, etc.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact firstname.lastname@example.org for assistance.