Anthem Inc. Virginia Jobs

Job Information

Anthem, Inc. Issue Control Coordinator - Remote Opportunity- Multiple Locations in Richmond, Virginia


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Visio n. At Anthem, Inc ., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Issue Control Coordinator

Processes group level changes to existing business.

Primary duties may include, but are not limited to:

  • Installs new cases, creates initial bill and generation of initial ID cards.

  • Audits and verifies benefit data upon receipt of the contract code from systems.

  • Prepares and analyzes the Issue

  • Transmittal documentation for new cases, and vouchers for adding additional products or group numbers.

  • Reviews enrollment forms for gross omissions that would prevent loading to insure members are loaded into the correct product.

  • Applies job skills and company policies and procedures to complete a wide range of difficult tasks.

  • Normally receives no instruction on routine work, general instructions on new assignments.



  • Requires High School diploma or GED; 2+ years membership and billing service experience, Or any combination of education and experience, which would provide an equivalent background.

    Preferred Qualifications:

  • Microsoft Excel, Outlook and Word proficiency preferred.

  • ISG, WGS and Salesforce System knowledge preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS62301-Virginia