Anthem, Inc. Inbound Call Coordinator Entry in Roanoke, Virginia
SHIFT: Day Job
Inbound Call Coordinator Entry Level
The Aspire Healthcare is the nation’s largest community-based palliative care provider. Aspire specializes in providing an extra layer of support to patients facing a serious illness through an ambitious palliative care program focused on caring for patients in their homes and outpatient clinics. Aspire’s clinicians are experts in providing patients with relief from the symptoms, pain, and stress of a serious illness; helping patients and caregivers navigate the healthcare system; guiding patients and caregivers through difficult and complex treatment choices; and providing emotional and spiritual support to patients and their families.
The Inbound Call Coordinator Entry Level is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
Primary duties may include but are not limited to:
• Provide support to our patients, clinicians, physicians, and health plans administratively, and by answering inbound calls. • Works to ensure the efficient scheduling of initial or follow-up appointments and triaging calls appropriately to different departments within the organization. • May obtain related documentation (e.g., patient information, insurance coverage). • This is the entry level for the Inbound Call Coordinators. • Has little or no prior relevant training. • Acquires basic skills to perform routine tasks. • Work is prescribed and completed with little autonomy. • Works with either close supervision or under clearly defined procedures.
• Requires an Associate's degree or the equivalent in education and work experience.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.