Anthem Inc. Virginia Jobs

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Anthem, Inc. UX Researcher in Roanoke, Virginia


SHIFT: Day Job

SCHEDULE: Full-time

Be part of an extraordinary team:

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Build the possibilities. Make an extraordinary impact:

The User Experience Researcher plays a key role in how we shape Digital experiences at Anthem. Responsible for supporting the growth and development of digital experiences and achievement of value-based outcomes by working cross-functionally with stakeholders to develop digital products and platform strategies. Leverage expertise in healthcare and digital to support the organization’s business partners in the identification of what our users need from our products by conducting research and performing usability studies.

How you will make an impact:

  • Plan and implement appropriate research methodologies to address key business needs and to ensure the research provides clear actionable recommendations.

  • Design studies to address both user behavior and attitudes while using qualitative and quantitative data to assist in the creation of effective, desirable and easy to use digital user interfaces.

  • This may include surveys, moderated and unmoderated usability testing, card sorts, tree testing, intercept studies, focus groups, ethnographic field studies for both web and mobile experiences.

  • Design, author and execute test plans, as well as evaluating the results for evidence based research to develop recommendations.

  • Ability to manage 2-3 research projects.

  • Advocate research findings to diverse audiences through written and oral presentations.


Minimum Requirements:

  • Requires a BA/BS in Human Computer Interactions, Psychology, Information Sciences, Communications related field of study and a minimum of 3 years of experience working in user research/usability; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration.

  • Ability to formulate specific, answerable, and practical questions.

  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.

  • Experience with remote testing tools.

  • A strong desire for creative problem-solving with a positive attitude.

  • Excellent time-management skills.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

REQNUMBER: PS69799-Virginia